Thank you for choosing Eminenteshops! We are committed to making your shopping experience as smooth as possible. We understand that sometimes plans change, so we’ve outlined everything you need to know about cancelling your order.
We do our best to accommodate cancellation requests. However, whether your order can be cancelled depends on its status, whether it’s still being processed or already shipped. Please note that custom or personalized items may have different cancellation rules. To check if your order qualifies for cancellation, visit your account dashboard or contact our customer support team. For the best chance of cancellation, we recommend acting quickly, as cancellation may not be possible once your order has entered the shipping process. Additionally, orders with special discounts or promotions may have specific cancellation terms.
You can cancel your order within a specific time frame after placing it, depending on its current status. Once your order is being processed or has been shipped, cancellation may not be possible. To see the status of your order, visit your account dashboard. During peak shopping times or special events, cancellation windows may vary, so it’s best to act promptly.
To cancel an order, simply log into your account, navigate to 'Order History,' find the order you wish to cancel, and click 'Cancel.' Follow the on-screen instructions to complete the process. If you encounter any issues, our customer support team is ready to assist you. Please note, cancellations can only be made before your order begins processing or shipping.
Once your order is cancelled, we will quickly initiate a refund to your original payment method. If you have any questions about your refund, our customer support team is available to ensure a smooth experience.
While we aim to accommodate all cancellation requests, certain items, such as custom or personalized products, cannot be cancelled once production starts. If your order has already been processed, packed, or shipped, it is ineligible for cancellation. Items purchased during special promotions or clearance sales may have different cancellation rules, which will be clearly mentioned at checkout. If you’re unsure about any item, our customer support team can provide more details.
Please note that our Cancellation Policy is subject to change without notice. While we aim for accuracy, errors may occur. By placing an order, you agree to waive any claims regarding cancellation matters. We reserve the right to refuse or cancel any order, especially if it violates our terms or appears fraudulent.
For any questions or concerns about our Cancellation Policy, feel free to email us at novazoomtechnologies@gmail.com. We’re here to help and ensure your shopping experience is as smooth and enjoyable as possible!