Items may be returned within 48 hours of delivery, provided they are unused, undamaged, and in their original condition with all tags, packaging, and the invoice intact.
To initiate a return, please email us at novazoomtechnologies@gmail.com or log into your account on our website and select the return option within 48 hours of receiving your order.
Once the returned product passes our quality inspection, refunds will be processed within 5 to 7 business days to the original payment method.
Refunds are only issued for items that are in perfect condition. Products exhibiting signs of damage, wear, or misuse may not be eligible for a refund.
You can cancel your order within a specified timeframe if it hasn't been processed or shipped. Please check your account for the latest order status.
Log into your account, go to 'Order History,' find your order, and select 'Cancel.' If you encounter issues, contact customer support for assistance.
Once the cancellation is confirmed, a refund will be processed to the original payment method. This may take a few business days to complete.
Custom or personalized items and orders already processed, packed, or shipped cannot be canceled. Promotional or clearance items may have specific terms.
Creating an account with us provides numerous advantages, such as personalized product recommendations, expedited checkout processes, and an overall enhanced shopping experience tailored to your preferences. Creating an account with us provides numerous advantages, such as personalized product recommendations, expedited checkout processes, and an overall enhanced shopping experience tailored to your preferences.
If you notice any suspicious activity on your account, please notify us immediately. We will take the necessary steps to secure your account and investigate the issue further.
If you've forgotten your password, simply click on the "Forgot Password" link on the login page. We will send you instructions to your registered email address to help you reset your password and regain access to your account.
To protect your account, ensure that your account information is up-to-date and secure. It is also essential to keep your password confidential to prevent unauthorized access.